Quality Customer Service

• Treating everybody as a special customer including one's officemates.
• Keeping one's work area neat, clean and orderly.
• Being well informed in one's area of responsibility or expertise and being ready to provide assistance cheerfully as may be needed.
• Being always courteous, helpful, tactful and respectful.
• Providing prompt and professional service.
• Going the extra mile.

Loyalty

• Taking to heart the Company's mission and manifesting unwavering support for its vision.
• Always conducting one's work with concern.
• Thinking and speaking well of co-employees and the company.
• Protecting and enhancing the right corporate image.
• Wearing company uniform proudly.
• Supporting and actively participating in company-sponsored activities.
• Avoiding activities that could result in conflict of interest with company business.

Hardwork & Excellence

• Devoting office hours strictly to official activities.
• Always conducting one's work with concern.
• Delivering output more than the standard or what is expected.
• Always striving to maintain peak performance in terms of timely and quality results.
• Learning new things and continuously improving one's work one's self.
• Supporting and actively participating in company-sponsored activities.
• Avoiding activities that could result in conflict of interest with company business.

Resourcefulness and Cost Consciousness

• Always trying to get the best results from available resources.
• Exercising care to avoid wastage of time and materials.
• Being economical in a practical way.
• Devising ever more efficient ways of doing things or one's work.
• Learning new things and continuously improving one's work one's self.
• Supporting and actively participating in company-sponsored activities.
• Avoiding activities that could result in conflict of interest with company business.

Teamwork

• Working well with others in dealing with shared responsibility.
• Showing good example.
• Looking for solutions instead of people to blame when problems arise.
• Being fair and giving credit where credit is due.
• Learning new things and continuously improving one's work one's self.
• Keeping an open mind during meetings and listening to ideas of others.
• Keeping an open mind during meetings and listening to ideas of others.

Respect

• Practice the art of listening; understanding the opinion of others. from available resources.
• Learn to accept individual differences - we are unique to each other, not at all times you will like the person that you will meet but still you have to respect his identity because he may not like you as well.
• Palabra de honor; Committing to one's word
• Devising ever more efficient ways of doing things or one's work.

Honesty and Integrity

• Always conducting one's self with transparency and good moral standards.
• Being sincere, truthful, and candid.
• Respecting confidential company information and other people's privacy.
• Being punctual at all times in reporting for work, appointments, and meetings.

Value of Caring - "Pagmamalasakit"

• Demonstrates employee volunteerism; sense of ownership and accountability; sense of urgency and responsiveness protecting the organization.
• Concern about its welfare - come on time, beat the time.